Refund policy
Return & Refund Policy
At Perfect Polar, every order is quality-checked before it ships. We want you to love what you receive, so if anything is wrong with your order, we're here to make it right.
Because our products ship directly from our fulfillment partners, we do not accept general or change-of-mind returns. Instead, we offer a 30-day guarantee covering items that arrive damaged, defective, or incorrect. If that happens, we'll make it right with a replacement or a full refund — see below.
Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or not what you ordered, contact us at support@perfectpolar.shop within 48 hours of delivery with:
- Your order number
- A short description of the issue
- A photo or short video showing the problem
Once we've reviewed it, we'll make it right — usually with a free replacement or a full refund, with no need to send the item back. If we do need the item returned, we'll cover the cost of return shipping and send you instructions.
Order cancellations
If you'd like to cancel an order, contact us within 24 hours of purchase. After that, your order may already have been sent to our fulfillment partner and can no longer be canceled. Once it arrives, our damaged/defective/incorrect guarantee above still applies.
Non-returnable items
Custom or personalized products, gift cards, and sale items cannot be returned or refunded except where they arrive damaged, defective, or incorrect.
European Union 14-day cooling-off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it — unused and in its original packaging — and you'll need the receipt or proof of purchase. Contact us at support@perfectpolar.shop to start this process.
Refunds
Once your refund is approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved and you still haven't received it, contact us at support@perfectpolar.shop.
You can always reach us with any questions at support@perfectpolar.shop.