Shipping policy

Shipping Policy

Thank you for shopping with Perfect Polar. Here's everything you need to know about how and when your order arrives.

Order processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed. You'll receive a confirmation email with tracking information once your order has shipped. Processing may take slightly longer during high-volume periods or holidays.

Shipping times

Most orders arrive within about 5–12 business days after processing, with typical delivery around 8 business days.

These are estimates, not guarantees. Delivery times may vary depending on your location, carrier delays, and other factors outside our control. Because our products ship directly from our fulfillment partners to keep prices low, some items may take a little longer to arrive — but we think they're worth the wait.

Shipping costs

Shipping costs are calculated at checkout based on your order and destination. Any available free-shipping offers will be applied automatically.

Tracking your order

Once your order ships, you'll receive a tracking number by email. Please allow a few days for the tracking information to become active. If you haven't received tracking within 5 business days of your order, contact us at support@perfectpolar.shop.

Delays

Occasionally, shipments are delayed by weather or carrier issues. These delays are outside our control, and we appreciate your patience if they occur.

Lost or stuck packages

If your tracking hasn't updated in 10+ business days, or your package is confirmed lost in transit, contact us at support@perfectpolar.shop and we'll investigate with the carrier. If your package is confirmed lost, we'll send a replacement or issue a full refund. Please allow us a reasonable window to work with the carrier before a package is officially considered lost.

Wrong address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us within 24 hours and we'll do our best to correct it before your order ships.

Questions?

For any shipping questions, reach us anytime at support@perfectpolar.shop.